Updating account settings

To access your Dexem Call Tracking account settings, hover your name at the top right of the screen, and select Account settings.

Then, click on General Parameters in the sidebar on the left.

Account Options

In this section, you can enable or disable custom fields display in your account. Select Yes to enable custom fields.

This section also allows to enable or disable caller number setting (optional). If you are using a coverage number for one or more tracking numbers, this option allows a coverage called party to see which redirection number was used for this call.

First, select Yes to enable the option in your account. Then, get to the list of your active tracking numbers in the Numbers tab, and edit the tracking number(s) for which you want to enable this option.

In the number’s edition form, get to the Transfers section, and enable the option Display the redirection number when transferring to the coverage number. Then, save your changes.

Conversation

In this section, you can enable conversation recording if this option is available in your account.

If you would like to use call recording in your Dexem Call Tracking account, please contact your account manager.

Ringing

In this section, you can define ringing phases duration in seconds, to optimize routing of inbound calls on your tracking numbers.

• First destination ringing duration: this is for the duration while the call is transferred from tracking number to redirection number.

• Second destination ringing duration: this is for the duration while the call is transferred from redirection number to coverage number, if the redirection number does not answer.

And then, you can also select an On Hold message. This message is played to the caller while the call is being processed.

The message defined in this section will be played by default for all your tracking numbers, unless you set a specific On Hold message in the tracking number edition form.