Configure Business Hours for Tracking Numbers
With this feature, you can set specific business hours for each of your tracking numbers and define the behavior for calls received outside these hours. When closed, you have the option to play an audio message to the caller or redirect the call to a different forwarding number than the one currently set.
To set up Business Hours, go to the “Numbers” tab.
In the “Action” column, click on the calendar icon.
Toggle the “Active Business Hours” switch to enable the feature.
Select the appropriate time zone (default is Europe – Paris).
By default, two time slots per day are available.
To delete a time slot, hover over it and click the cross that appears.
To add a time slot, click the green “+” button.
You can set your hours day by day if they differ. If your business hours are similar across multiple days, configure Monday and click “Apply to weekdays.”
The settings from Monday will automatically copy to Tuesday, Wednesday, Thursday, and Friday.
When closed, you have two options:
- Play a closure message: You can add an audio file in the designated field (calls will be marked as missed with a busy cause).
- Set up a transfer to another number: Enter the desired phone number in the provided field (statistics for these calls will depend on the call’s outcome; if answered by the recipient, it will be marked as answered; otherwise, it will be marked as missed).
Click “Modify” to save your settings.
If you do not see this feature in your account, please feel free to contact our sales team.
