Viewing call details

You can see your calls’ details in your Call History. For each call, click on the icon on the right of the table to see its details.

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The details of your inbound call are displayed in a new modal.

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Here are some of the data you can find in your call details:

  • Call duration: Total duration of the call, including conversation duration once the called party answers the call;
  • Termination: Indicates how the call ended, if the caller or the application hung up;
  • Call reference (unique technical ID associated with each call);
  • Information about Web sessions (Referrer, Landing page, Viewed Pages) if Dynamic Number Insertion (DNI) is enabled;
  • Call Route: In this section, you can see the different steps of the call. You are notified about the time when each step occurs, and the tag defining the call treatment status (for example, “Tracking Number”, “Tracking Number – Redirection Number”);
  • Raw CDR: allows you to see call details as a piece of code;

Click OK to close the window and get back to Call History.