Setting call transfers

In this section, you will define the redirection and coverage numbers to assign to a tracking number.

Definitions

Redirection number: The number set behind a tracking number to transfer incoming calls.

Coverage Number: The number to which a call is transferred if the redirection number does not answer.

 

How to add redirection numbers

To add a redirection and / or coverage number, type the phone numbers in the fields as follows:

In this section, you will define the redirection and coverage numbers to assign to a tracking number. Definitions Redirection number: The number set behind a tracking number to transfer incoming calls. Coverage Number: The number to which a call is transferred if the redirection number does not answer. How to add redirection numbers To add a redirection and / or coverage number, type the phone numbers in the field as follows:

 

Complementary information

If the redirection number routes to an IVR system with greetings or voicemail, then the calls will be automatically seen as answered.