Suspending or deactivating Salesforce integration

Any time, you can pause or deactivate the integration between your Call Tracking account and your Salesforce account.

This way, the data from calls received on your tracking numbers will no longer be processed to Salesforce and displayed in your contacts, until the integration is resumed or reactivated.

If you suspend the integration, the existing configuration will not be deleted from your Call Tracking account, but it will if you deactivate it.

How to suspend Salesforce integration

First, in your Call Tracking account, get to the Integrations tab and click on Configure for Salesforce.

To pause the integration between your Call Tracking and Salesforce accounts, click on the Suspend button at the top right of the screen.

Then, you are automatically redirected to the Integrations tab, and can see an icon showing that the integration with Salesforce is currently suspended.

If you wish to start using this integration again, click on Configure and then on the Resume button at the top right of the screen.

How to deactivate Salesforce integration

Same way than before, in your Call Tracking account, first get to the Integrations tab and click on Configure for Salesforce.

To deactivate the integration between your Call Tracking and Salesforce accounts, click on Deactivate at the top right in the form, and confirm.